Last Updated: 28/05/2025
These Terms and Conditions govern the sale and supply of signs, graphics, and related services by LGS Design (“we”, “us”, or “our”) to the customer (“you” or “your”). By placing an order or accepting a quotation, you agree to these Terms.
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1. Company Information
LGS Design
Registered in [England and Wales / Scotland / Northern Ireland]
Company number: Sole Trader
Business address: Unit 1, Whittington Works, Thompson Street, Chesterfield, Derbyshire, S41 9AR.
Email: info@lgsdesign.co.uk
Phone: 01246 942283
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2. Products and Services
We supply and manufacture signs and graphics, including (but not limited to):
• Custom signage (interior and exterior)
• Vehicle graphics/wraps
• Banners, decals, labels, and stickers
• Wall and window graphics
• Shop fascia and display signs
• Installation services (if agreed)
All items are made to order based on your specifications and requirements.
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3. Quotations and Orders
• All quotes are valid for 30 days unless otherwise stated.
• Prices exclude VAT and delivery/installation charges unless specified.
• Once a quote is accepted, the order becomes binding.
• For bespoke work, production will not begin until payment is received (full or deposit, as agreed) and artwork is approved.
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4. Proofs and Approval
• We provide design proofs for all custom products before production.
• It is your responsibility to check all details carefully, including spelling, sizes, colours, and layout.
• We will not be liable for errors approved by you in the final proof.
• Delays in approval may result in delays in production/delivery.
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5. Custom Work and Intellectual Property
• All custom signs and graphics are made to order and are non-refundable, except in cases of defect or error on our part.
• Designs, logos, and artworks supplied by you must not infringe any third-party rights.
• You warrant that you own or have permission to use any intellectual property you supply.
• We retain ownership of any designs or concepts we create unless agreed in writing.
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6. Payment Terms
• For standard orders, full payment is required upfront before production begins.
• For trade or commercial clients, payment terms may be agreed upon separately in writing.
• Late payments may incur interest charges under the Late Payment of Commercial Debts (Interest) Act 1998.
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7. Delivery & Installation
• Delivery dates are estimates and not guaranteed unless explicitly agreed.
• We are not liable for delays caused by third-party couriers or factors beyond our control.
• If we are installing products, it is your responsibility to ensure the installation area is accessible, clean, and safe.
• Additional charges may apply for delays or complications on-site that are outside of our control.
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8. Returns & Defective Goods
• Due to the custom nature of our products, we do not accept returns for change of mind.
• If your item arrives damaged, faulty, or incorrect, notify us within 7 days of delivery.
• We will arrange a replacement, repair, or refund at our discretion after inspection.
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9. Liability
• We are not liable for:
• Indirect, incidental, or consequential loss or damage
• Any issues arising from incorrect installation by others
• Colour variations between proofs and final output due to printing limitations
• Our total liability is limited to the value of the product or service supplied.
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10. Cancellations
• Cancellations must be made in writing.
• If work has begun (design, production, or materials ordered), you may be charged in full or in part depending on the stage of the project.
• For installations, cancellations within 48 hours of the scheduled time may be subject to a call-out fee.
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11. Ownership and Risk
• Risk passes to you on delivery or installation.
• Ownership remains with us until full payment has been received.
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12. Force Majeure
We shall not be liable for any failure to perform due to events outside our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.
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13. Governing Law
These Terms shall be governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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14. Contact Us
If you have any questions about these Terms or your order, please contact us:
📧 Email: info@lgsdesign.co.uk
📞 Phone: 01246 942283
📍 Address: Unit 1, Whittington Works, Thompson Street, Chesterfield, Derbyshire, S41 9AR.
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