Last Updated: 28/05/2025
At LGS Design (“we”, “us”, “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.lgsdesign.co.uk, powered by WooCommerce, to browse or purchase products.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Who We Are
LGS Design
Registered in [England and Wales / Scotland / Northern Ireland]
Company Number: Sole Trader
Registered Office: 301 Hasland Road, Hasland, Chesterfield, Derbyshire, S41 0AA
Email: info@lgsdesign.co.uk
We are the data controller of your personal data.
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2. What Personal Data We Collect
We collect data when you:
• Browse our site
• Create an account
• Place an order
• Sign up for newsletters
• Contact us via email, forms, or chat
This may include:
• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely, not stored by us)
• IP address and browser/device data
• Order history
• Account credentials (if registered)
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3. How WooCommerce Collects and Uses Data
Our store is hosted on WordPress and powered by WooCommerce, which may collect and store data necessary to process and fulfill your order, including:
• Products viewed and added to cart
• Checkout information
• Purchase history
• Cookies to remember cart contents
WooCommerce stores this information to:
• Provide shopping functionality (e.g. shopping cart, checkout)
• Fulfill your orders
• Prevent fraud
• Improve user experience
We use third-party payment gateways (like PayPal, Stripe, etc.). Your payment details are processed by them and not stored on our servers.
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4. Cookies and Tracking
WooCommerce and WordPress may use cookies to:
• Keep track of cart contents
• Save user preferences
• Enable login functionality
We also use cookies and tools (e.g. Google Analytics, Meta Pixel) to analyse site performance and marketing campaigns. For full details, see our Cookie Policy.
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5. Legal Bases for Processing
We process your data on the following legal grounds:
• Contract: To process your orders and provide customer service
• Consent: For email marketing or tracking (with opt-in)
• Legal obligation: For tax and accounting purposes
• Legitimate interests: To improve our services and prevent fraud
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6. Who We Share Your Data With
We only share your data with trusted third parties as needed to provide our services:
• WooCommerce plugins (e.g. Stripe, PayPal, shipping plugins)
• Payment processors
• Delivery couriers (e.g. Royal Mail, DPD)
• Marketing and email platforms (e.g. Mailchimp, if used)
• Web hosting and IT service providers
• Legal or regulatory bodies if required
We do not sell your personal data.
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7. Marketing and Newsletters
If you opt in, we may send occasional promotional emails. You can unsubscribe at any time via the link in our emails or by contacting us directly.
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8. Data Retention
We retain your personal data:
• For order and legal purposes (usually 6 years)
• Until you delete your account (where applicable)
• Until you withdraw consent (for marketing)
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9. Your Rights
You have rights under UK GDPR, including:
• Access to your data
• Correction of incorrect or incomplete data
• Deletion of your data (“right to be forgotten”)
• Restriction or objection to data processing
• Data portability
• Withdrawal of consent
• Right to complain to the Information Commissioner’s Office (ICO)
Contact us to exercise your rights: [Insert Contact Email]
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10. Security
We implement industry-standard security measures including:
• HTTPS encryption
• Firewall and malware protection
• Secure payment gateways
• Limited access to sensitive data
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11. International Data Transfers
If your data is processed outside the UK (e.g. by cloud services), we ensure it is protected by adequate safeguards, such as Standard Contractual Clauses or UK adequacy decisions.
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12. Third-Party Links
Our website may link to other sites (e.g. social media, external blogs). We are not responsible for their privacy practices.
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13. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
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14. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
📧 Email: info@lgsdesign.co.uk
📞 Phone: 01246 942283
📍 Address: Unit 1, Whittington Works, Thompson Street, Chesterfield, Derbyshire, S41 9AR.
You also have the right to lodge a complaint with the ICO at: www.ico.org.uk
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